Terms & Conditions
Last Updated: September 2026
Welcome to Prakrutik Spalon.
These Terms & Conditions govern your access to and use of the Prakrutik Spalon website, including browsing, purchasing products, creating an account, participating in promotions and using any other services or features made available through the website.
By accessing our website or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping & Delivery Policy, Cancellation Policy, Returns, Replacement & Refund Policy, Payment Policy, Offers & Promotions Policy and Disclaimer.
If you do not agree with these terms, please do not use the website.
1. About Prakrutik Spalon
Prakrutik Spalon is a personal-care and beauty brand offering products across categories including hair care, skin care, body care, kids' care, aroma/wellness and makeup.
The website is operated by Prakrutik Spalon and all references to “Prakrutik Spalon”, “Prakrutik”, “we”, “us” or “our” refer to Prakrutik Spalon.
2. Eligibility
By using this website or placing an order, you confirm that:
You are legally capable of entering into a binding agreement under applicable law.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will not use the website for fraudulent, abusive or unauthorized activities.
3. Product Information
We make reasonable efforts to ensure that product descriptions, ingredients, photographs, pricing, availability, dimensions, colours and other information displayed on our website are accurate and current.
However, minor variations may occur due to:
Natural variations in ingredients
Manufacturing batches
Photography and screen settings
Packaging updates
Product formulation or label updates
Such variations do not necessarily indicate a defect in the product.
We reserve the right to correct errors, update information and modify product availability or pricing when necessary.
4. Product Usage
Our products should be used strictly according to the instructions, precautions and directions provided on the product packaging and website.
Customers are responsible for reading the product information before use.
Unless specifically stated otherwise, our products are intended for their described cosmetic, personal-care or wellness purposes and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
5. Orders
Placing an order constitutes an offer to purchase the selected products.
An order is considered accepted only after Prakrutik Spalon confirms the order.
We reserve the right to refuse, cancel or limit an order in circumstances including:
Product unavailability
Pricing or website errors
Payment issues
Incorrect or incomplete customer information
Suspicious or fraudulent activity
Excessive quantities or suspected resale
Delivery restrictions
Circumstances beyond our reasonable control
If a prepaid order is cancelled by us, the eligible amount will be refunded through the applicable payment method.
6. Pricing
All prices displayed on the website are subject to change without prior notice.
The applicable price for your order is the price displayed at checkout at the time the order is placed, subject to correction of genuine pricing or technical errors.
Applicable taxes, shipping charges or other charges, if any, will be displayed at checkout wherever applicable.
7. Personal Use
Our products are primarily intended for personal use.
We reserve the right to limit quantities or cancel orders where we reasonably believe that products are being purchased for unauthorized resale, distribution or commercial exploitation without our permission.
8. Payments
Payments are processed through our authorised payment gateway/payment partners.
Prakrutik Spalon does not intentionally store complete credit/debit card details on its own systems.
Payment-related information may be processed by the relevant payment service provider according to its own terms and privacy practices.
9. Cancellation, Returns & Replacement
Your purchase is also governed by our Cancellation Policy and Returns, Replacement & Refund Policy.
Customers are responsible for reviewing these policies before placing an order.
10. Promotions & Offers
Promotional offers, discounts, coupons, free gifts, combo offers and other benefits may be subject to specific terms.
Where an offer has separate terms, those terms will apply to the relevant promotion.
Prakrutik Spalon reserves the right to modify, suspend or withdraw an offer subject to applicable law.
11. Intellectual Property
All content on this website, including but not limited to:
Brand name
Logo
Product names
Product descriptions
Photographs
Graphics
Videos
Designs
Text
Website layout
Icons
Packaging visuals
Original creative material
is owned by or licensed to Prakrutik Spalon and is protected under applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit any website content without our prior written permission.
12. User Reviews & Content
If you submit reviews, photographs, testimonials, comments or other content to Prakrutik Spalon, you confirm that:
The content is genuine and based on your experience.
You have the right to submit the content.
The content does not infringe the rights of another person.
The content is not unlawful, defamatory, abusive, misleading or obscene.
By submitting content, you grant Prakrutik Spalon permission to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.
We reserve the right to moderate or remove content that violates these terms.
13. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
Prakrutik Spalon does not control and is not responsible for the content, privacy practices, security or terms of third-party websites.
Your use of third-party services is subject to their respective terms and policies.
14. Website Availability
We endeavour to keep our website available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.
Maintenance, technical issues, network problems, cyber incidents or circumstances beyond our reasonable control may temporarily affect website availability.
15. Limitation of Liability
To the extent permitted by applicable law, Prakrutik Spalon shall not be responsible for indirect, incidental or consequential losses arising from the use of the website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any right or remedy that cannot lawfully be excluded or limited under applicable law.
16. Privacy
Your use of the website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how personal information is collected, used, stored and processed.
17. Changes to These Terms
Prakrutik Spalon may update these Terms & Conditions from time to time.
The updated version will be published on this page with the revised “Last Updated” date.
Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.
18. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India.
Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter, subject to applicable consumer-protection laws.
19. Contact
For questions, complaints or concerns relating to these Terms & Conditions, please contact:
Prakrutik Spalon
103, 1st Floor, New Ram Gopal Industrial Estate,
Dr. Rajendra Prasad Road, Opp. Jawahar Talkies,
Mulund West, Mumbai, Maharashtra – 400080Email:support@prakrutikspalon.com
Customer Care: +91 7304181669
