Privacy Policy
Last Updated: September 2026
At Prakrutik Spalon, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you when you use our website or purchase our products.
By using the Prakrutik Spalon website, you acknowledge this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
Information you provide directly
Name
Mobile number
Email address
Billing address
Shipping address
Order details
Product preferences
Customer-service communications
Reviews, feedback, photographs or other content you voluntarily provide
Payment Information
Payments are processed through authorised payment gateway/payment service providers.
We do not intentionally store complete credit/debit card information on our own systems.
Payment providers may collect and process payment information according to their own terms and privacy policies.
Automatically collected information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Website activity
Referral information
Cookies and similar technologies
Approximate usage and interaction information
2. How We Use Your Information
We may use your information to:
Process and deliver your orders
Confirm and communicate about orders
Process payments
Provide customer support
Handle cancellations, returns and replacements
Respond to enquiries
Improve our products and website
Prevent fraud and misuse
Maintain website security
Send transactional communications
Send marketing communications where permitted and based on your preferences
Understand customer preferences and website usage
Comply with applicable legal requirements
3. Marketing Communications
Where permitted by applicable law, we may send information about:
New products
Offers
Discounts
Festive collections
Hampers
Events
Brand updates
You may opt out of promotional communications at any time by using the unsubscribe option provided or contacting us.
Please note that transactional communications relating to your orders or account may still be sent where necessary.
4. Cookies
Our website may use cookies and similar technologies to:
Remember preferences
Keep shopping-cart functionality working
Understand website usage
Improve website performance
Support analytics
Provide relevant marketing where applicable
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We may share relevant information with trusted service providers where necessary to operate our business, including:
Payment processors
Courier and logistics partners
Website and technology providers
Customer-support providers
Analytics and marketing service providers
Professional advisers
Government or regulatory authorities where legally required
We do not sell your personal information as a standalone commercial product.
6. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal obligations.
When information is no longer required, it may be deleted or securely disposed of, subject to applicable retention requirements.
8. Your Privacy Choices and Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction, updating or deletion of certain information and withdrawing consent where consent is the applicable legal basis.
Requests may be submitted to our customer-support/privacy contact.
We may need to verify your identity before processing certain requests.
9. Children's Privacy
Our website is not intended to independently collect personal information from children.
Where products are purchased for children, the purchaser should be an adult or otherwise legally authorised person.
10. Third-Party Services
Our website may use third-party services such as payment gateways, courier platforms, analytics providers and social-media/marketing tools.
These third parties may process information according to their own privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
12. Contact Us
For privacy-related questions or requests, please contact:
Prakrutik Spalon
103, 1st Floor, New Ram Gopal Industrial Estate,
Dr. Rajendra Prasad Road, Opp. Jawahar Talkies,
Mulund West, Mumbai, Maharashtra – 400080
Email:support@prakrutikspalon.com
Customer Care: +91 7304181669
