Shipping & Delivery Policy
Last Updated: September 2026
At Prakrutik Spalon, we take care to pack and dispatch every order safely so that it reaches you in the best possible condition.
1. Where We Ship
We currently ship orders across India.
International shipping, where available, will be subject to product restrictions, courier availability, destination-country regulations and applicable customs requirements.
2. Order Processing & Dispatch
Domestic orders are generally dispatched within 3 business days after successful order confirmation and payment verification.
Dispatch timelines may be longer during:
Festive periods
Promotional campaigns
Sale events
Product launches
Public holidays
Unusually high order volumes
Circumstances beyond our reasonable control
If there is a significant delay, we will make reasonable efforts to keep you informed.
3. Estimated Delivery
Delivery timelines depend on the destination, courier partner, weather, operational conditions and other factors.
Typical delivery timelines after dispatch may vary approximately as follows:
Mumbai & nearby MMR regions: 3–4 business days
Rest of Maharashtra: 5–7 business days
Most other parts of India: 5–10 business days
North-East India and Jammu & Kashmir: up to approximately 15 business days
These are estimates and not guaranteed delivery dates.
4. Shipping Charges
Applicable shipping charges will be displayed at checkout before payment.
Shipping charges may vary depending on order value, destination, package size, weight and applicable courier rates.
Any free-shipping offer will be subject to the terms displayed for that offer.
5. Order Tracking
Where tracking is available, the tracking information may be shared through email, SMS, WhatsApp or other applicable communication channels.
Tracking updates are provided by the courier partner and may occasionally take time to update.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Name
House/flat number
Building/society
Street/locality
City
State
PIN code
Contact number
Prakrutik Spalon is not responsible for delivery failure caused by incorrect, incomplete or outdated address/contact information supplied by the customer.
7. Delivery Attempts
Courier partners may make multiple delivery attempts according to their operational procedures.
Customers should remain available at the provided delivery address or make suitable arrangements to receive the parcel.
8. OTP / Delivery Confirmation
Certain courier partners may require an OTP or other confirmation at the time of delivery.
Customers should provide the required information only to the authorised delivery person/courier process.
Once an order is confirmed as delivered to the provided address, claims of non-receipt may require verification with the courier partner.
9. Damaged or Tampered Packages
If the outer package appears visibly damaged, opened, leaking, tampered with or resealed at the time of delivery, we recommend refusing delivery wherever reasonably possible and immediately contacting our Customer Care team.
If you accept a damaged package, please take photographs/videos of the package and product condition and contact us within 48 hours of delivery.
10. Missing or Incorrect Products
If an item is missing or you have received an incorrect product, please contact us within 48 hours of delivery.
Please retain:
Outer packaging
Inner packaging
Invoice
Product received
Batch/label information
Photographs and/or unboxing video, where available
This helps us investigate the issue with our fulfilment and courier partners.
11. Undelivered / Returned-to-Origin Orders
If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal to accept the parcel, unavailability of the recipient or other customer-related reasons, the shipment may be returned to our warehouse.
Any refund or re-shipment in such cases will be subject to our Returns, Replacement & Refund Policy and applicable shipping/return costs.
12. Delays
Delivery may be delayed due to circumstances including:
Severe weather
Natural disasters
Strikes
Courier disruptions
Festive-season volumes
Government restrictions
Remote-area logistics
Technical issues
Events beyond our reasonable control
Prakrutik Spalon is not responsible for delays caused by circumstances beyond our reasonable control.
13. International Orders
Where international shipping is available, the customer is responsible for any customs duties, import taxes, local taxes, clearance fees or other charges imposed by the destination country.
Customers are responsible for checking whether the products can legally be imported into their destination country.
If an international parcel is refused or returned because the customer does not pay applicable customs or import charges, any refund or reshipment will be subject to the applicable shipping, return and other charges actually incurred.
14. Contact Us
For shipping-related assistance:
Email:support@prakrutikspalon.com
Customer Care: +91 7304181669
Please keep your Order Number ready when contacting us.
