Payment Policy
Last Updated: September 2026
Prakrutik Spalon aims to provide a secure and convenient payment experience for every customer.
1. Available Payment Methods
Depending on availability at checkout, customers may be able to pay using:
Credit cards
Debit cards
UPI
Net banking
Digital wallets
Cash on Delivery (where available)
Other payment methods displayed at checkout
The payment methods available may vary based on location, order value, product type or other operational factors.
2. Payment Processing
Online payments are processed through authorised payment gateway/payment service providers.
Prakrutik Spalon does not intentionally store complete credit/debit card information on its own systems.
Payment providers may process payment information according to their own security and privacy practices.
3. Payment Security
We use reasonable security measures and authorised payment service providers to help protect payment transactions.
Customers should never share their card PIN, UPI PIN, CVV, OTP or other confidential banking credentials with anyone claiming to represent Prakrutik Spalon.
Prakrutik Spalon will not ask you to disclose your UPI PIN or banking password to process an order or refund.
4. Pricing
Prices displayed on the website are subject to change.
The applicable price is generally the price displayed at checkout when the order is placed, subject to correction of genuine technical or pricing errors.
5. Payment Confirmation
An order is considered successfully placed only after payment is successfully received/confirmed where prepaid payment is required.
A payment may appear as successful at the customer's bank/payment app while the order remains pending at our end.
6. Payment Deducted but Order Not Confirmed
If money has been deducted from your bank account but your order has not been confirmed, please contact us with:
Transaction/reference number
Date and approximate time of payment
Amount paid
Order details, if available
We will verify the transaction with the payment provider.
Please avoid making another payment until the status of the original transaction has been verified.
7. Failed Transactions
If a payment fails, please verify the transaction status with your bank/payment provider.
If the amount was debited despite a failed transaction, the payment gateway/bank's applicable reversal process may apply.
8. Cash on Delivery
COD may be available only for eligible locations and orders.
Availability, additional COD charges and order-value limits, if any, will be displayed at checkout.
Repeated COD refusals or cancellations may result in COD being restricted for future orders.
9. Refunds
Approved refunds will generally be processed through the original payment method unless another method is specifically agreed or required.
Refund processing time may depend on the payment gateway and banking institution.
10. Fraud Prevention
We reserve the right to verify transactions and may cancel or hold an order where we reasonably suspect fraud, misuse, unauthorised payment activity or other irregularities.
11. Contact
For payment-related assistance:
Email:support@prakrutikspalon.com
Customer Care: +91 7304181669
