Returns, Replacement & Refund Policy
Last Updated: September 2026
At Prakrutik Spalon, we take great care in preparing and packing our products. Because our products are personal-care, beauty, cosmetic and wellness products, we follow specific hygiene and quality standards for returns and replacements.
1. General Policy
For hygiene, safety and quality reasons, we generally do not accept returns or exchanges of products that have been opened, used or altered after delivery.
We do not accept returns merely because a customer:
Does not like the fragrance
Does not like the texture
Does not like the colour
Does not like the appearance
Finds the product unsuitable for personal preference
Experiences an individual sensitivity or allergic reaction
However, genuine cases involving damaged, defective, leaking, missing or incorrectly delivered products may be considered for replacement on a case-by-case basis.
2. Report an Issue Within 48 Hours
Any claim relating to damage, leakage, missing products, wrong products or visible product defects should be reported to us within 48 hours of delivery.
Please email:
with your:
Order Number
Invoice/order details
Description of the issue
Photographs of the product
Photographs of the outer packaging
Photographs of the inner packaging
Batch/lot information, where applicable
Unboxing video, wherever available
Providing an unboxing video is strongly recommended for damage, leakage, shortage and wrong-product claims as it helps us investigate the issue quickly.
3. Damaged Products
If a product reaches you damaged, leaking or otherwise visibly compromised, please contact us within 48 hours of delivery.
Our team may request photographs, videos and other information to verify the issue.
If the claim is approved, we may offer an appropriate replacement or another resolution at our discretion and subject to applicable law and product availability.
4. Wrong Product Received
If you receive a product different from the one ordered, please contact us within 48 hours.
Please do not use or open the incorrectly delivered product.
If the claim is approved, we may arrange replacement with the correct product, subject to availability.
5. Missing Product
If any product appears to be missing from your order, notify us within 48 hours of delivery.
We will investigate the order against our packing and dispatch records and may request photographs/videos of the received parcel and packaging.
If the shortage is verified, an appropriate replacement or resolution will be provided.
6. Leakage
If a product arrives leaking, please do not use it.
Contact us within 48 hours with photographs/videos showing the product, packaging and leakage.
Where the claim is verified and approved, we may provide a replacement or other appropriate resolution.
7. Used or Opened Products
For hygiene and safety reasons, products that have been opened or used generally cannot be returned or exchanged unless the issue relates to a verified quality, damage or fulfilment problem.
8. Allergic or Skin Reactions
Individual skin, hair or body reactions can vary from person to person.
Prakrutik Spalon does not accept returns or exchanges solely because of an allergic reaction, sensitivity or individual reaction to a product.
Customers are responsible for reviewing the ingredients and usage instructions before use.
If you have known sensitivities or allergies, we recommend consulting an appropriate professional before using a product.
9. Product Results & Personal Preference
Results may vary from person to person depending on individual skin, hair, lifestyle, usage, environment and other factors.
Differences in individual results do not by themselves constitute a product defect.
Similarly, dissatisfaction with fragrance, texture, colour or personal preference does not qualify for a return or replacement unless there is an identifiable product-quality issue.
10. Refunds
Prakrutik Spalon generally does not provide refunds for products that are simply unwanted or unsuitable due to personal preference.
Where a refund is specifically approved by Prakrutik Spalon, the amount and method of refund will be communicated to the customer and processed through the applicable payment method.
Shipping charges, payment charges or other charges that are non-refundable or actually incurred may not be refundable, where legally permissible.
11. Replacement
Approved replacements are subject to product availability.
If the original product is unavailable, Prakrutik Spalon may, at its discretion, offer an alternative resolution such as another suitable product, store credit or refund, subject to applicable circumstances and law.
12. Products Purchased Through Third Parties
If a Prakrutik Spalon product was purchased through another marketplace, retailer, distributor or third-party platform, the customer should contact the platform or seller from whom the product was purchased.
The applicable third-party seller's return/refund policy may apply.
13. Free Gifts & Promotional Products
Free gifts and promotional products may not be separately returnable, refundable or exchangeable.
Where an approved return or refund requires promotional items to be returned, the customer may be required to return such items in unused and original condition.
Specific promotional terms may override this provision for a particular offer.
14. Final Decision
All replacement and refund requests are subject to verification.
Prakrutik Spalon reserves the right to investigate claims and request reasonable supporting evidence before approving a replacement, refund or other resolution.
15. Contact Us
For returns, replacements or refund-related queries:
Email:support@prakrutikspalon.com
Customer Care: +91 7304181669
Please mention your Order Number in all communications.
